Our e-commerce is a Pre-Order Purchase basis, every confirmed ordered product will be requiring for 30 - 40 working days for processing work.

Shipping

Our aim is to have your items shipped to you as fast as possible.

If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

To track your order, please use the order ID sent to you in the confirmation email. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item has a defect or is missing from your order. Please contact Customer Service  at
 firenze.ecm@gmail.com or +606-281 7470
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